this pandemic might give us the extra time we need to adress some of the issues. Narrator Justin has a pretty comprehensive list. There a lots of different factors to consider. Identify who in the restaurant will help and who will resist the changes. Determine what changes you need to make by meeting with the staff. Evaluate how to best implement changes. Determine who will implement the changes. Potential Problems: Management 1. Poor leadership in dining room. 2. Ineffective front of house processes. Employees 1. Problems between staff members (front and back of house). 2. Staff not open to changing the way they work. 3. Everybody complains, blames, and yells all the time. Outside Factors 1. New competition in the area. 2. Partial shut down with the pandemic