This project consists of a report of an observation of an operational procedure relevant to your area of training which may include a Kitchen operation, Front office, Tourism, Events, Food and Beverage, Rooms Division or Administration. The focus needs to be on observing and improving existing procedures or to identify new processes to improve operations.

oThis may relate to workflow processes

oCost efficiency of products and services

oCustomer service-related issues

oCheck-in, check-out procedures

oStaff efficiency and training needs

oor a specific procedure as instructed by your trainer

Your Task:

-Provide an overview of your workplace and a description of the operational procedure you will monitor, analyse and review and outline the reasons which indicated to you that a review would be necessary (for example complaints from customers about prolonged waiting periods for check-in; prolonged waiting periods for food in the restaurant; frequent errors in reconciliations at the end of the shift in front office or similar).

oEstablishment / Organisation.

oTask Procedure performed in the Organisation selected;

oDate.

-Explain in details all tasks which are part of the procedure you observe

-Identify any shortfalls or underperformances of the tasks or processes previously mentioned and document these in detail. What were the issues and what were the potential reasons for these?

-Develop a strategy that can be implemented to overcome the shortfalls you have identified and explain how each step of the strategy will be implemented to ensure it will be successful

-Provide an overview of the potential cost factors for your suggested procedures including physical and human resource aspects as relevant

-In brief provide a critical reflection (conclusion) on your project: Given what you have observed, analysed in terms of resources required and the potential outcomes from the strategy you have developed, how viable is your strategy in terms of investment required by the organisation? Would there be a more cost-effective option?