This question is basically asking you to research any product or service within an industry and give an account and answer these questions. Basically im asking you to research any product or service within your industry and answer these questions with it.

Give an account of a product or service that you have researched within your chosen industry and answer the following points:

• Detail how you made your research against your current products or services and within the industry, and which sources you used
• The clear benefits of the product/service recommended
• Explain if you needed to address any technology skills in regards to usability of the product/service
• The communication processes you experienced in order to finalise your research and produce your recommendations
• Any problems you encountered with the product/service, and how you overcame this
• Any legislation or codes of practice that affected your product/service choice(s)
• The organisational policies and procedures for your customer services that had an impact on your research
• Any product/service standards and best practice models that you needed to follow

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2.How did you proceed with any promotional activities for your product/service and which methods did you use to gather customer feedback on your promotion?