This simulation centres on your role as a Product Specialist where you will prepare and then run a sales session with a potential customer. The product or service you will be presenting is any diploma course delivered by your Registered Training Organisation (RTO). Simulation Details This simulation is divided into the following phases: Phase 1: You will review the policies and procedures and then do a preparation where you will analyse your product against the market competition. Phase 2: You will run a sales session with a potential customer where you will identify the features that have appeal and then present them as benefits. Your Role in the Simulation You will be the Product Specialist of My RTO's Diploma in the simulation. Your roles and responsibilities in the simulation are as follows: Phase 1: Phase 1 occurs from Task 1.1 to Task 2.3. In Phase 1, you perform the following: identify product information for both your RTO and competitors analyse this information based on the features, strengths, limitations and benefits