This task is a report which is based on the 'Boeing 737 max crises'.

Case study - 'Boeing 737 max crisis'

According to the results declared on January 29, 2020, Boeing announced its first annual loss since 1997 attributed to the 737 Max crisis. Boeing had put the total cost of 737 MAX crisis at $18.6 billion as on the day it announced results. Boeing feared that the total cost would mount further as it did not include probable settlements against lawsuits from more than 100 victims' families from both the crashes. The amount also excluded the fine that would follow the U.S. criminal investigation into lapses related to the 737 MAX plane. Along with these costs and financial losses which were tangible, the intangible damage due to the adverse impact on the brand value of Boeing in the world market may prove to be much more severe and irreversible.

This is an extract briefing the Boeing 737 max crisis. Learners are requested to research on the crisis and prepare a report for the areas listed below: -

1. Refer to the action research framework and apply the framework to find solutions to the Boeing 737 max crisis. (20 Marks)
2. Consider that the company has hired you as a project manager to bring in the improvements in the airline. Formulate a project management plan that can help the organization in recovering the crisis. (20 Marks)
3. Provide the solutions specifically to bring in possible improvements within the supply chain of Boeing, it should focus on improving the overall quality of existing systems and should aim at creating effective operational channels to help Boeing overcome this crisis. (30 Marks)

Task 2 Reflective Essay (1000 words, 30 marks)

As a doctoral candidate, it is crucial to reflect on the learnings gained in a module. Conduct a self-reflection and formulate a short reflective report that would summarize your critical reflection on the module. The report should touch upon:

1. What made you eager to know more about the research in operational management? How did the learning feel in relation to what you expected from the module? (10 Marks)
2. Which aspect of the module felt the most important and why? (5 Marks)
3. Which subject in the module was of your comfort zone, making you more confident on the research? Why do you think so? (5 Marks)
4. How would you like to extend the learnings of this module? Which areas do you think would be of your interest for further study? Why? (10 Marks).