This task requires you to create strategies to implement in your chosen business For the front-of-house or back-of-house staff, you must develop the policies and procedures for at least four areas. You may choose areas from the list below, or you may choose others that are not mentioned. Below you will find seven (7) areas you may choose to develop 1. Customer/staff interaction during (examples below) Dine-in ordering Phone ordering Complaints Over the phone On-the-premises Web-based Payments Deposits for special occasions Refunds