this two part question in dicussion form and in a couple paragraphs each. Part a https://www.youtube.com/watch?v=NTqBhdUnisl Nordstrom Video Something I have long found baffling is why, if we all know that Nordstrom provides the BEST customer service in the fashion retailing industry and it's clearly a competitive advantage for them, other stores don't simply do what Nordstrom doe" Why not? What does Nordstrom need to do in the near term future to maintain its customer service advantage? Part b https://www.youtube.com/watch?v=XPJ-Ul_IzHw - Amazon Video Please review the attached video and provide a brief assessment of why you believe Amazon is now opening bookstores in malls! Isn't Amazon the retailer of the future, and aren't bookstores and malls dead? Should they be opening stores or should they simply do what they already do, only better