This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: workplace documents relevant to team task objectives. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. This assessment will be conducted in the CAC classroom or simulated workplace environment or at actual designated workplace.

Assessment Task 4: This part of the project requires you to communicate with relevant stakeholders to address issues, concerns and problems. Specifically, you are required to:

1. Maintain open communication processes with relevant stakeholders.

Communication Requirements: Meetings

Completed By:
Date:
Organisational Protocols

Meeting Minutes

Date:	Time:	Location:
Purpose of the meeting
Facilitator
Note taker
Attendees Please sign beside your name after the meeting.
Agenda Item 1 Team Requirements
Discussion
Agenda Item 2 Overall Team Performance
Discussion
Agenda Item 3 Issues, Concerns and Problems and Follow-up
Discussion

2. Communicate information from line management to the team.

Request for a Follow-up

Copy of email correspondence

3. Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management.

Action Plan (Partially completed)

Completed By:
Date:

Action Item	Person Responsible	Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessors Signature

PART II
Action Item	Planned Implementation Date	Expected Outcome	Date Implemented	Actual Result	Assessors Signature
Performance Issues
Concerns
Performance Problems

4. Address unresolved issues, concerns and problems raised by stakeholders.

Action Plan (Completed)

Date:

Action Item	Person Responsible	Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessors Signature

PART II
Action Item	Planned Implementation Date	Expected Outcome	Date Implemented	Actual Result	Assessors Signature
Performance Issues
Concerns
Performance Problems