This was the role play:

"Good morning, everyone. I'm Justin Hawthorne, and I'll be facilitating our meeting today. I'd like to warmly welcome Monica Earnest, our Senior Counselor; Raymond Wu, our on-site Nurse; Bella Reid, our Youth Worker; and Isra Hussan, our Case Manager. Thank you all for being here." I Encourage everyone to participate. This is an open discussion, and if you have something to contribute, please do so.

Next, you should introduce the purpose of the meeting:

"The purpose of our meeting today is to establish our new Safety and Respect team. We aim to ensure that our facility is a safe and respectful environment for everyone. We will discuss our legal and ethical obligations, our responsibilities under the Incident, Injury, Trauma, and Illness Policy and Procedure, and strategies for building trust and respect if a client discloses allegations of abuse."

Then, you should move on to the first point on the agenda:

"Let's start by reviewing the recent incident involving Cherie. We'll discuss the incident and its implications and identify areas for improvement in handling such situations.

I would like to Ask the team to identify areas for improvement in handling such situations.

After discussing the incident, you should transition to the next point:

Legal and Ethical Obligations:

"Now, let's move on to our legal and ethical obligations. We must understand our responsibility to provide a safe and respectful facility."

Training on Communication Strategies:

"We'll now focus on training on how to respond in ways that build trust, openness, and rapport if a client reports abuse. This is a critical part of our role, and we must handle these situations appropriately." And active listening. We have to let them know that they have been heard and that we take this matter seriously so that they feel secure and trusted

Review of Incident, Injury, Trauma, and Illness Policy and Procedure:

"Next, we'll review our Incident, Injury, Trauma, and Illness Policy and Procedure. We must be all fully aware of the main messages of this policy and procedure."

The Incident, Injury, Trauma, and Illness Procedure Management involves developing and enforcing health and safety policies in line with regulatory requirements. The management ensures understanding and adherence to these policies, promotes a safe work environment, and provides professional development in health and safety topics. It collects necessary health information from clients and employees, maintains proper documentation, and ensures staff qualifications. The management also provides essential resources for prevention and response strategies, investigates incidents, and offers debriefing and counselling when needed. Emergency drills are practised, and relevant parties are informed about incidents within 24 hours. Exclusions of staff and clients are enforced when necessary.

As we all know, Eight reportable incidents must be reported to management and police within 24 hours. These include unreasonable force, unlawful or inappropriate contact, neglect, emotional abuse, unexpected death, stealing or financial coercion by staff, improper use of restrictive practices, and unexplained absence from care.

Injury refers to any harm caused within the service, such as falls or sprains. All injuries should be assessed and reviewed for safer practices. When a non-serious injury occurs, the area is secured, first aid is administered, and an incident report is completed.

I would like to ask the team for your thoughts and perspectives on this incident.

This was the feedback:

Feedback sheet
Feedback for [name]: Justin Hawthorne	Given by [name]: Dennis Tran { Case Manager } Raymond Wu { Registered Nurse } Bella Reid { Youth Worker }
How effectively did the person communicate in the meeting?
Bella Reid { Youth Worker }: Feedback for Justin Hawthorne who facilitates the meeting. Justin participated by introducing the meeting, setting the agenda, and facilitating the discussion. His ideas were relevant to the purpose of the meeting. He guided the team through the agenda points and ensured that all topics were covered. Bella provides clear and positive feedback to Justin about improving the purpose and (de-identifying) of privacy.
How did the person encourage others to participate?
Dennis Tran { Case Manager }: Feedback for Justin Hawthorne who facilitates the meeting. Justin encouraged participation by asking open-ended questions and inviting team members to share their thoughts and perspectives. He demonstrated active listening by acknowledging the contributions of others and building upon their ideas. Identified the gaps in training, and management prioritising.
How did the person deal with differences of opinion and conflict? Do you think they handled this effectively?
Justin emphasised the importance of each team member's input, which would have likely helped resolve any potential conflicts. What went well felt the stress/it got in the way of it a little, but it went well.
What could the person do better next time?
Raymond Wu { Registered Nurse }: Feedback for Justin Hawthorne who facilitated the meeting. Justin could improve by incorporating more interactive elements into the meeting, such as brainstorming sessions or small group discussions. This could help to engage team members further and generate more diverse ideas. Reiterated the Privacy, yet the content was clear / team forming / collaboration/opportunity to work to "fix" and seek feedback.

And this is the one that needs to fill up:

Task Instructions:

Reflect on the effectiveness of your group's meeting by responding to the provided questions.

Reflect on the feedback you received by responding to the provided questions.

Resources and Equipment Needed:

• Access to a computer, printer and internet.
• Access to Microsoft Word (or a similar program).
• Access to your four received feedback forms from Part B of this Task.

You are required to answer each of the following questions when reflecting.

a) Did each person participate fully? Explain your answer.

b) Did the group generate relevant ideas and share useful information? (Think about how the discussion fitted with the agenda of the meeting). Explain your answer.

c) Did the meeting achieve its aims? Explain your answer.

d) Reflect on your facilitation of today's meeting. Consider what you think went well. What could you have done differently? How did you handle disagreement and conflict? Did you feel comfortable, calm or anxious? Reflect on the feedback you received from the meeting's participants about your participation in today's meeting and your communication skills. How can you use this feedback to improve your communication in the workplace?

Please fill in each questions.