This week we continue reading The Phoenix Project. Using what was learned in Chapters 19-21, please answer the following: Chapter 19: Steve observes, "I'm pretty sure we don't do any sort of analysis of capacity and demand before we accept work." What does this mean to you? How might a coordinated strategic planning process address this problem? Chapter 20: Consider the statement "Improving daily work is even more important than doing daily work." Do you agree? Disagree? Could you provide a health care example of continuous improvement? Chapter 21: Discuss the audit review. What happened? How might Gartner's Run-Grow-Transform model have better prepared the organization for the audit