This week we covered software support and maintenance. The software you interact with often has ongoing maintenance occurring behind the scenes. Ideally, these changes do not impact your experience but changes will inevitably break a system from time to time. Hopefully, automated systems catch any problems but sometimes it relies on a customer reporting a problem before the issue is known and fixed. You may have even made inquiries to customer support that get triaged in a support system that eventually bubbles up to a development task.

There are often scenarios where not all customers of a software update at the same cadence, leading to multiple versions of a software product existing simultaneously. What challenges would a situation like this present? What are some possible mitigation tasks or policies can a company or a team consider for limiting these types of scenarios?