This week we will continue our focus on processes by looking at process mapping and analysis and customer service management. That being said, make sure you review the material (Book: Managing Operations Across the Supply Chain, Fourth Edition, Morgan Swink, Steven Melnyk and Janet L. Hartley, 2020 McGraw-Hill) before you formulate your responses. So..., who's going to lead our discussion this week?

A). REAL WORLD POST. After reviewing the agenda for the Week 6 Live Engageli Session what are your expectations, and what are you specifically looking forward to gaining more knowledge about from the Engageli Session?

B). Based on what is listed in our textbook (Managing Operations Across the Supply Chain, Fourth Edition, Morgan Swink, Steven Melnyk and Janet L. Hartley, 2020 McGraw-Hill) how can CRM be used to bridge the relationship between processes and value?

C). REAL WORLD POST. Based on your response to the first part of the question, let's take a look at a time during the height of the pandemic when the airline industry had to make some drastic decisions.

(i). How does CRM bridge the relationship between process and value in the CNBC video: How Airlines Park Thousands Of Planes?

(ii). What SPECIFIC concepts from Week 4 and Week 5 are also highlighted in the video?