This week you learned about group relations and understanding work teams.

1. What are the various types of groups often found in work situations?
2. Discuss the role of workgroup norms in the work situation.
3. Consider how groups influence conformity and deviance in work situations.
4. Why is knowledge of role relationships important for managers?
5. What determines group cohesiveness, and what impact does it have on group behavior?
6. Discuss how managers can improve intergroup relations and performance. Provide examples from your own experience to defend your arguments