This workplace assessment requires you to conduct the following: Provide professional and personalised customer service to at least two internal and at least two external customers Respond to a variety of difficult service situations and provide feedback on them This assessment is divided into five tasks: Task 1: Provide a Quality Service Experience to Customers Task 2: Respond to Difficult Service Situations Task 3: Provide Internal Feedback on Service Issues Task 4: Resolve Customer Complaints Task 5: Provide Internal Feedback on, Review and Evaluate Customer Complaints