Thomas Beach owns a franchise outlet for a gentleman's outfitters called 'Moss Outfitters'. The store is highly regarded as it has long standing in the town and is famous for made to measure tailoring. With the development of the franchise it now has a vast array of gentlemen's clothing including designer brands. The store has a relaxed browsing atmosphere and there is a friendly welcome from staff.

Thomas is fully aware of the need to keep up to date in order to compete with the major stores and is concerned about the recent collapse of other high street businesses. You have been asked to provide Thomas with specialized support and guidance on the management of his quality and service delivery.

Task - Embedding Quality Improvement and Service Delivery

Thomas has asked you to produce a guide on how to embed quality improvement and service delivery in organizations.

The guide must include the following:

• An analysis of the role of leaders and managers in embedding quality improvement and service delivery.
• An explanation of the issues related to embedding continuous improvement and service delivery and propose possible solutions.
• Evaluates the importance of continuous quality improvement in ensuring organizational success.

Extension activities:

To gain a merit grade you must produce an additional section to the guide that:

• Evaluates the importance of continuous quality improvement in ensuring organizational success.

To gain a distinction grade you must choose a organization with which you are familiar. Using your chosen organization, you are required to produce a further section to the guide that:

• Reviews the implementation of continuous quality improvement and service delivery in your chosen organization.