1. Thomas Railroad Company organizes its three divisions, the North (N), South (S), and West (W) regions, as profit centers. The chief executive officer (CEO) evaluates divisional performance, using income from operations as a percent of revenues. The following quarterly income and expense accounts were provided from the trial balance as of December 31:

   RevenuesN Region	$1,282,600
   RevenuesS Region	1,511,600
   RevenuesW Region	2,771,400
   Operating ExpensesN Region	812,800
   Operating ExpensesS Region	899,600
   Operating ExpensesW Region	1,676,000
   Corporate ExpensesDispatching	727,600
   Corporate ExpensesEquipment Management	225,700
   Corporate ExpensesTreasurers	195,100
   General Corporate Officers Salaries	430,800

   The company operates three service departments: the Dispatching Department, the Equipment Management Department, and the Treasurers Department. The Dispatching Department manages the scheduling and releasing of completed trains. The Equipment Management Department manages the railroad cars inventories. It makes sure the right freight cars are at the right place at the right time. The Treasurers Department conducts a variety of services for the company as a whole. The following additional information has been gathered:

   	North		South		West
   Number of scheduled trains	5,400		6,400		9,600
   Number of railroad cars in inventory	900		1,500		1,300

   Required:

2. 1. Prepare quarterly income statements showing income from operations for the three regions. Use three column headings: North, South, and West. Do not round your interim calculations.

   Thomas Railroad Company
   Divisional Income Statements
   For the Quarter Ended December 31
   	North	South	West
   Revenues	$	$	$
   Operating expenses
   Income from operations before service department charges
   Service department charges:
   Dispatching
   Equipment Management
   Total service department charges
   Income from operations

   2. What is the profit margin of each division? Round to one decimal place.

   Region	Profit Margin
   North Region
   South Region
   West Region

   Identify the most successful region according to the profit margin.

   3. What would you include in a recommendation to the CEO for a better method for evaluating the performance of the divisions?

   1. The method used to evaluate the performance of the divisions should be reevaluated.
   2. A better divisional performance measure would be the rate of return on investment (income from operations divided by divisional assets).
   3. A better divisional performance measure would be the residual income (income from operations less a minimal return on divisional assets).
   4. None of these choices would be included.
   5. All of these choices (a, b & c) would be included.