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Three customers dropped off their dry cleaning at 8:00 Monday morning, and the operator promised each one a different ready time. The third and final

Three customers dropped off their dry cleaning at 8:00 Monday morning, and the operator promised each one a different ready time. The third and final pick-up time was to be 5:30 p.m. Monday. For the three jobs, 9.5 hours represents which of the following? 


a. Flow time 


b. Value-added time 


c. Non-value-added time 


d. Makes pan

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