1. three people who present with co-existing needs; you must assess and respond to their needs according to your role, and to organisational requirements, policies and procedures. You will need to work with colleagues and refer to your manager/supervisor as required in your role.

This must include:

• Making preparations for, and conducting assessments (including assessment tools, processes and any practical assessments)
• Gathering information from the three people, and seeking information on their needs and relevant services, as required
• Identifying needs through the assessments, including analysing and evaluating needs that are complex, multiple and interrelated
• Working collaboratively to seek assistance from colleagues and services, as required
• Working collaboratively with each person to assess their needs and risks, including providing them with information, empowering them to identify and prioritise their needs, encouraging self-advocacy to access services, working from a strengths-based approach, and seeking their agreements and consents for chosen services
• Using critical thinking and making evidence-based judgements in assessments
• Determining appropriate services and referrals, based on the persons' needs and on service capabilities
• Completing organisational reporting and reporting with other services, completing and storing documentation and records, and following confidentiality and consent requirements
• Establishing monitoring processes to assess the progress of the three persons and the services that will be used.

After completing your assessments; you must seek feedback from the three people and any other service providers that you used. You should determine a minimum of eight questions (or feedback points) for the three people and also a minimum of eight questions/feedback points for the service providers, to ensure that feedback is specific and relevant. This feedback must be attached to your workbook, along with the questions/feedback points that were asked.