Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows: a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification Billing error correction $24,800 Cable signal testing 69,000 Reinstalling service (installed incorrectly the first time) 53,400 Repairing satellite equipment 18,400 Repairing underground cable connections to the customer 16,100 Replacing old technology cable with higher quality cable 104,300 Replacing old technology signal switches with higher quality switches 119,200 Responding to customer home repair requests 29,900 Training employees 24,900 Total activity cost $460,000 b. Prepare a cost of quality report. Assume that sales are $2,300,000. If required, round percentages to one decimal place. Three Rivers Inc. Cost of Quality Report Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales Prevention $ % % Appraisal % % Internal failure % % External failure % % Total $ % % c. Prepare a value-added/non-value-added analysis. Three Rivers Inc. Value-Added/Non-Value-Added Activity Analysis Category Amount Percent Value-added $ % Non-value-added % Total $ % d. What percentage of total costs of quality are considered to be value-added?