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Through its strategic management planning process, Gamet Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in
Through its strategic management planning process, Gamet Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Gamet Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Gamet Corporation has collected for the past quarter. Specific Objective 1. Increase Return on Investment (ROI). 2. Improve production efficiency. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Improve post-sales service. 6. Increase customer retention. 7. Increase sales of core product line. 8. Improve employee job satisfaction. Gamet Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) Click the icon to view KPIs and corresponding data.) Read the requirement
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