Throughout college you spent break and vacations working at your parents' flower store. You made floral displays that were bright and cheerful, helped customers decide what flowers to purchase, and even swept the floor when necessary. As a result, you always thought of work as a process of meeting the demands of a specific customer. That all changed when you graduated from college and accepted a supervisor position with a steel products company. The plant you work in converts steel coils into heavy duty industrial storage cabinets, racks, and shelving units. On your first day, you walk past the shipping department and look at finished cabinets being packaged for shipment. You think about how many steps it must take between the mining of raw materials in Northern Minnesota to shipping finished steel cabinets from your plant in Cleveland. As you stand on the shipping floor, you are proud of the number of trucks departing hour after hour, each containing steel cabinets with the seal "Made in America" stamped on them. It strikes you that, for many years, you had heard most products were no longer made in the United States. And you realize the country in which products are produced