Ticoz IT Consultancy is a 100 million turnover business listed on the stock exchange of the country in which it is based. It has a reputation for providing world class IT consultancy services to blue chip clients, predominantly in the retail sector. In 2017, Ticoz acquired a new subsidiary which it renamed Abrahams Call Centre.

The call centre subsidiary leased all of its hardware, software and telecommunications equipment over a five-year term. The infrastructure provides the capacity to process three million orders and ten million line items per annum. In addition, maintenance contracts were signed for the full five-year period. These contracts include the provision of a daily backup facility in an off-site location. Ticoz has not made any significant changes to the structure of the business since the acquisition.

Abrahams Call Centre provides two major services for its clients. First, it holds databases, primarily for large retail chains' catalogue sales, connected in real time to clients' inventory control systems. Second, its call centre operation allows its clients' customers to place orders by telephone. The real-time system determines whether there is stock available and, if so, a shipment is requested. The sophisticated technology in use by the call centre also incorporates a secure payment facility for credit and debit card payments, details of which are transferred to the retail stores' own computer system. The call centre charges each retail client a lump sum each year for the IT and communications infrastructure it provides. There is a 12-month contract in place for each client. In addition, Abrahams earns a fixed sum for every order it processes, plus an additional amount for every line item. If items are not in stock, Abrahams earns no processing fee.

Advise the Abrahams Call Centre on methods for analysing its risks and identify the major risks facing the company at both parent level and subsidiary level.?