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Title : Towards Cognitively Complex Problem Solving: Six Models of Public Service Reforms (Case Study). Author : Willy McCourt Question 1: What do you understand

Title: Towards Cognitively Complex Problem Solving: Six Models of Public Service Reforms (Case Study).

Author: Willy McCourt

Question 1: What do you understand by the Cognitively Complex Problem-Solving method used in this case study/ (250-300 words) (3-Marks).

Question 2: Discuss the six models of problem-solving approach that are useful for public service reform (250-300 words). (3-Marks).

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