TLW Consulting has been concerned about declining profitability and the president has asked you to evaluate productivity over the past two years. After several weeks, you have managed to collect the following data about company operations.

The average charge for billable hours is $ and the average cost per labor hour is $ Invested capital is exclusive of information technology investment. The productivity of an individual factor involves comparing the cost of that input factor to the value of the output, which is billable hours.