To address the issue of employees taking longer breaks due to crowded coffee shop conditions, I would consider the following steps: Explore the possibility of having a coffee station within the hospital premises for employees only to use during their breaks. Implement a rotation system where employees take turns going for breaks, ensuring coverage at all times and minimizing the impact of longer breaks. Allow more flexibility in break times for employees at the switchboard and main lobby desk to accommodate potential delays at the coffee shop. Bring up the issue with upper management, highlighting the impact of the coffee shop situation on employee breaks and suggesting potential solutions. Provide training to employees on efficient time management during breaks and the importance of adhering to scheduled break times. Implement a system to monitor break times more closely to ensure employees are adhering to the allotted time. Encourage employees to provide feedback and suggestions on how to improve break times and the overall break experience