To construct your response use the (Adjustment Letter _Yes) or refer to your book. Three paragraphs.

the adjustment letter(yes)-example one

10-43. Message Strategies: Granting Claims [LO-4] Your company sells flower arrangements and gift baskets. Holidays are always a rush, and the overworked staff makes the occasional mistake. Last week, somebody made a big one. As a furious email message from a customer named Anders Ellison explains, he ordered a Valentine's Day bouquet for his wife, but the company sent a bereavement arrangement instead. Your task: Respond to Ellison's email message, apologizing for the error, promising to refund all costs that Ellison incurred, informing him that the correct arrangement will arrive tomorrow (and he won't be charged anything for it), and offering Ellison his choice of any floral arrangement or gift basket free on his wife's birthday. Ficuits 6.9 An Adjustment Letter Saying "Yes" to the Complaint Letter in Figure 6.7 P.O. Bor 1014 Tulsa, OK, 74109-1014 (918) 555-0164 wwwsithspertscoon II www.facebook-com/SmithSports [ E osmithSports \begin{tabular}{l|l} Respondswithintimeframe & October 20, 2015 \\ specified in \\ complaint letter & Mr. Michael Trick \\ & 17 Wistwood Drive \\ & Mognolia, MA ceari \end{tabular} Dear Me. Trisc Thank you for akrting us in your letter of Octiber 9 to your problems with ene of our model 191 spincast reck. I am sorry for the trouble the reel caused you. A new Smith fri is on its way to you. Explains what We have eumined your red and found the difficulty. It recms that a retaining pin on the tutton spring was improperly inutalled by one of cur new soldering madiins en the awenkly line. We huve thoroughly inspected, repaired, and deaned this machion to climinute the problim frum happening again. Since we began muking quality fols in 1955 , we have taken pride in helping loyal custumers like you who rely on a Smith twel. We hope that your new revl bringar you yeurs of pleasure and many good catches, especially newt year at the Glowiviter Pishing Toumument. Thank you for your business. Foase ket me know if I might help you again. Ropectiully SMETH STOWS EQUIIMENT Signed not stamped vignature lalph Montory Ralph Montoya Customer Relations Depurtment