To Damien, the manager of the parts department, Raquel, his top sales manager, always appeared to be sad, but she was a top salesperson, and her colleagues always referred to her as "upbeat." He didn't see what everyone else saw and critiqued Raquel's negative demeanor on her evaluation. What was getting in Damien's way in seeing Raquel as she actually was? Multiple choice question. Raquel's encoding skills to Damien Raquel's nonverbal communication Damien's perception of Raquel Damien's nonverbal communication