To eliminate these problems, the following steps can be taken: Discuss Customer Quality Requirements: Involve project teams in discussions about customer quality requirements. This ensures that team members understand and align with customer expectations from the start of the project [1]. Introduce Quality Reviews and Checkpoints: Modify the standard job template to include planned quality reviews and checkpoints throughout the project lifecycle. This allows for early detection and correction of quality issues [1]. Promote a Quality Culture: Change the perception of quality as an external activity by fostering a culture of quality within the organization. Encourage team members to take ownership of quality and view it as their responsibility [1]. Enhance Testing Environments: Invest in testing infrastructure that mirrors end-user environments as closely as possible, reducing surprises and external failure costs [1]