To make e-mail more effective do all of the following except

a.

use acronyms sparingly.

b.

keep your emotions under control.

c.

limit subject lines to describing the general topic of your message.

d.

proofread carefully.

As part of determining your purpose, you must also consider

a.

how your message will be delivered.

b.

All of the above.

c.

when to deliver your message.

d.

where your message will be delivered.

When discussing price in a sales message, you should always

a.

downplay the information.

b.

prepare the readers for it, even if you do not specify the price.

c.

highlight the information.

d.

None of the above.

The best persuasive messages include ________ appeals.

a.

only emotional

b.

neither emotional or logical

c.

a combination of emotional and logical

d.

only logical

Your cv should include

a.

your age, marital status, race, color, religion, and national origin, which are required by law.

b.

your complete salary history.

c.

special skills or qualities relevant to the job you're seeking.

d.

any health problems or disabilities you have, whether or not they may affect your job performance.

Which of the following media is the most private?

a.

letter

b.

All are equal in privacy.

c.

e-mail

d.

memo