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To measure benefits from the discretionary cost activity called preventative maintenance, a company might use which of the following surrogate measures of results? a.The reduction

To measure benefits from the discretionary cost activity called preventative maintenance, a company might use which of the following surrogate measures of results?

a.The reduction in customer complaints.

b.The number of clients serviced.

c. The reduction in unplanned downtime.

d.The number of useful suggestions made.

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