To prepare the report, you must use Template 1 and follow the steps given below: Step 1: Evaluate existing customer service strategies. o Consult a range of internal stakeholder to identify existing customer service strategies. o Analyse the existing customer service strategies and determine two (2) areas of improvement in customer service delivery. Step 2: Determine the customer communication techniques that the training organisation can use to improve its customer service delivery. o Evaluate the operations of the training organisation. o Determine the customer communication techniques that the training organisation can use to improve its customer service delivery considering its operations