Today, I met with the Student Operations team at Matra University. Professor Virtuosa asked me to help with the introduction of a new subject enrolment process for the University. Rather than asking students to meet with a student adviser to change their subject enrolments, they will now be able to access this themselves, online. If there are no problems, the enrolment will occur automatically in the system. However, if there is a problem with the student's selection of subjects, the Student adviser will be notified and will have to investigate, contact the students and resolve the issue. The Student Operations team are really not in favour of the change, and voiced their concerns to me today. They feel this change will be bad for the students, because they will lose their face-to-face contact with their advisers, and the students won't receive the advice they need. They also feel that their jobs will fundamentally change - stuck in front of a computer all day sending and responding to emails, rather than meeting with students. There was a lot of negativity about the proposed change. Somehow, I need to get buy-in from these staff. I'm just not sure how to do it.

Provide Bridget two actions or strategies that she could employ to address the problems with the Student Operations team. Help Bridget by providing a brief explanation as to why you think these actions or strategies will be effective.