1: What are the trends of customer relationship management? (1 point)

2: List the fundamental processes of e-Commerce (1 point)  

3: Differentiate between B2C and B2B e-Commerce systems in detail. How Web is used in both types of e-Commerce? (2 points)

4: Market Basket Analysis (MBA) is one of the most common and useful types of data mining, list MBA applications and briefly discuss each application. (2 points)  

5:  What is the role of Artificial Intelligence in the business? Discuss the domains of Artificial Intelligence and its applications? (2 points)