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Today's question. Use the e-book to research your answer. Add your personal insights to one of these situations mentioned below: Develop a service-flow analysis for

Today's question. Use the e-book to research your answer. Add your personal insights to one of these situations mentioned below:

Develop a service-flow analysis for some service that you use frequently, such as buying lunch at a cafeteria, having your hair cut, or riding a bus. Identify areas of potential quality or productivity failures in the process.

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