Tom discussed his son Simon, with Gary the educator. Tom's comments included:

• "I'm a bit concerned about Simon."
• "It's hard to know what to expect from a 2 year old."
• "When Simon is with his cousins, they are play computer games and Simon doesn't seem to be able to sit still very long. He interrupts the others."
• "On a good note, I'm really glad that Simon gives the older kids a kick if they won't listen to him. He needs to make them listen when they are too rough."

	Identify two things Gary might say to Tom during their conversation to show he was listening actively.

	List two open questions you could ask Tom to find out more about the family.

	You have successfully negotiated with Tom. Provide one reason why it is important to review the agreement regularly.