Tom has reached out in response to the proposed meeting. As a supportive team leader, through your inclusive style of leadership, encourage Tom to contribute his thoughts and ideas improving customer service experiences and ensure him that he will not be rejected or humiliated for sharing his thoughts and feelings.Have to write an email to Tom requesting his participation in the team meeting

Thank you for sending us that last update email regarding the team meeting. I just wanted to let you know that I have never attended any of these meetings in the past, and I don't really think I have to start now. It's probably for the best as well; I don't do too well in team meetings like this. I'm not that good at public speaking and I get nervous when it comes time to share. I hope that's alright with you! Best, Tom Tom Markovic | Technical Support Representative | RedWood