Tom met his work colleague Leigh at the caf just down the road from their office. As he walked in, Leigh was organising material on her laptop. What are you doing? asked Tom. Can you believe it? Im being sent on an assertiveness course what a waste of time, Leigh replied. As if I need to be any more assertive. Tom kept his thoughts on that to himself. He had actually done the course a few months earlier and had suggested to their supervisor that she should fund Leigh to do it as well. Leighs manner was often aggressive, but she didnt seem to notice that this often had a negative effect on those around her. In fact, Leigh had recently annoyed two major customers with her phone manner, and complaints had been made complaints that could do her career damage, and perhaps even lead to her being fired. Tom knew that for Leighs own good, she needed to learn what appropriate levels of assertiveness were and felt that the course could potentially do her a lot of good. Maybe they want me for the inevitable role plays they do in these things, mused Leigh. You did this course, didnt you? she asked Tom. What other point would there be for sending me on it? What would you say to Leigh if you were Tom? Required: In what ways can developing assertiveness skills help Leigh communicate more effectively with colleagues and clients while also being respectful of their needs and emotions? Identify at least three emotional competencies associated with emotional intelligence.