Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Tom works for a large payroll outsourcing firm. One of his key customer's contracts is set to expire in one month. Competition has heated up

image text in transcribed
image text in transcribed
Tom works for a large payroll outsourcing firm. One of his key customer's contracts is set to expire in one month. Competition has heated up in this industry and Tom's customer asked him to make a presentation to the top management team about his firm's services. In his presentation, he thanked the customers for their loyalty, talked about industry trends, highlighted how his firm has been successfully serving firms for decades (unlike the new players in the market), and then asked them to renew their business again by showing them pricing options. Tom didn't get the contract renewed and wonders if his presentation had anything to do with it. Which of the following actions should Tom do in order to IMPROVE his future presentations? Select: 1 Spend less presentation time thanking the customer for hisiher loyalty. Spend more time talking about the competitions' low quality services. Assume the customer will renew and present pricing options upfront. Provide arguments that his firm can meet the customer's specific needs

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Financial and Management Accounting

Authors: Pauline Weetman

7th edition

1292086599, 978-1292086590

More Books

Students also viewed these Finance questions