Tombro Industries is in the process of automoting one of its plants and developing a flexible manufacturing system The company is finding it necessary to make many changes in operating procedures Progress has been slow, particularly in trying to develop new performance measures for the factory In an effort to evaluate performance and determine where Improvements can be made, management hos gathered the following data relating to activities over the last four months: Month 130 10 days 9 days 7 days marzo Quality control measures Number of defects Number of warranty claims 101 169 91 Number of customer complaints 52 45 36 33 Material control measures: 108 102 85 64 Purchase order lead time Scrap as a percent. of total cost 5 days 24 25 Machine performance measuresi 34 64 Machine downtine as a percentage of availability 64 65 100 Use as a percentage of availability 954 92 894 854 Setup tine (hours) 12 13 14 Delivery performance measures: Throughput time 2 2 Manufacturing cycle efficiency (MCE) 2 Delivery cycle time ? ? Percentage of on-time deliveries 955 925 895 The president has read in industry Journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is sure how they are computed. You have been asked to assist the company, and you have gathered the following data relating to these measures: Average per Month fin days Wait time per order before start of 12.9 13.0 15.0 production 0.8 0.7 0.7 0.7 Inspection time per unit 2.1 2.8 2. Process time per unit 3.1 4.9 7.6 Queue time per unit 0.4 0.7 Move tine per unit 96% 10.a 5.9 0.4 Next > 2 of 5 i