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Tom's boss has asked him to find out whether the company is meeting customers' service quality expectations. One of Tom's challenges is that services are
Tom's boss has asked him to find out whether the company is meeting customers' service quality expectations. One of Tom's challenges is that services are ________Blank, making evaluation of service quality difficult. Multiple Choice substantial quantifiable unequally distributed indefinable intangible
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Stage Management
Authors: Lawrence Stern, Jill Gold
11th Edition
9781138124462
