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Tony and Diana represented two different groups in their neighborhood in a mediation session. The neighborhood was in conflict over whether or not to
Tony and Diana represented two different groups in their neighborhood in a mediation session. The neighborhood was in conflict over whether or not to tear down a local playground to build a parking lot. Tony's group supported building the parking lot; Diana's group wanted to keep the playground. At the beginning of the mediation session, Diana told Ava, the mediator, "I want everyone to understand that if you expect me to change my mind and just go along with building the parking lot so the arguing stops, that is NOT going to happen." Ava reassured her that the goal of the mediation was to find a solution that was acceptable to both sides, not to make anyone "give in." Based on her statement Ava, Diana refused to use the conflict resolution style called avoiding accommodating collaborating competing As Diana and Tony began their mediation, the mediator, Ava, explained, "The objective of the session is to find a solution to the conflict that will meet the needs of both sides." Diana replied, "I'm not sure that's possible. There's only one piece of land, and it's not going to get any bigger. I don't see how this can be resolved other than one of us getting what we want and the other one going home a loser." Diana was using the the collaborating style instead. avoiding compromising competing accommodating style of conflict resolution, but Ava suggested the group use As the mediation session between Tony and Diana continued, Diana asked Tony, "Do you really think that the older people in the neighborhood need to park right where the playground is?" Tony replied, "No. It doesn't have to be right there at all, but we DO need more parking spaces in the neighborhood, closer to our houses." Ava, the mediator, said, "So if there was a way to find the seniors more parking closer to their homes without pulling down the playground, both sides would be satisfied, right?" Tony and Diana agreed. By using what Tony and Diana each said to describe a solution that addresses both of their needs, the mediator is using a(n). theory approach. relationship-based Orights-based power-based game As Tony and Diana's mediation session went on, Tony said that he was surprised to become comfortable talking with Diana again so quickly. Diana said that she felt the same way. "What do you think made it easier to talk comfortably again?" asked Ava, the mediator. Diana thought for a moment and then said, "I think it was the point when we both realized that, as much as I want to keep the playground and Tony wants more parking, the other person's goal was important too. And our relationships with the neighbors matter. All of us want kids to have a place to play AND want seniors to be able to park close to home." Ava nodded and said, "So the way you're approaching the situation has changed?" Diana and Tony agreed. The way a party approaches a conflict is called a conflict style. Select the statement that accurately describes the accommodating conflict style. Parties that use this style have a high interest in meeting their own needs, as well as a high interest in meeting the other party's needs. Parties that use this style have a low interest in meeting their own needs, but a high interest in meeting the other party's needs. Parties that use this style have a medium interest in meeting their own needs, but a low interest in meeting the other party's needs. Parties that use this style have a medium interest in meeting their own needs, as well as a medium interest in meeting the other party's needs.
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