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Tonya walked into her boss's office and made the following apology: I should not have yelled at you today when I found out that my
Tonya walked into her boss's office and made the following apology: "I should not have yelled at you today when I found out that my trip was canceled. I did a poor job of controlling my emotions. I'll do better next time." What component of an apology did Tonya fail to include?
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an expression of regret
acknowledgment of a mistake
a commitment not to repeat the offense
acceptance of responsibility
timeliness
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