Tonya works in a small office with a staff of seven (7) people. The staff includes a physician, a nurse, four (4) administrative employees, and one (1) technician. The office has recently changed its record release policy. Her supervisor has asked Tonya to instruct the entire staff on the new policy. Tonya is unsure how to begin.

 

1. Write a list of communication channels Tonya could use to deliver the new policy to the staff members.
2. As Tonya considers her audience, what techniques can she include in her communication strategy to help avoid any barriers to effective listening her audience might have to her message?
3. Explain which communication channel you would recommend to Tonya from the list created in number 1. Why?