Tool 5 discussed by Peter Koning talks about T2L (Time to Learn). It refers to the total time needed from sketching an idea or improvement, building it, bringing it to the users, and learning from their usage.

Feedback becomes a crucial part for real improvement.

Case Study:

Consider a situation where you are hired to lead a team of developers that is working for a new company that is starting a new health and wellness website. Their business is about signing up new users and introducing them to a variety of health and wellness services such as nutrition planning, physical health, mental health, and many other personal care services.

The team is eager to build the website for the company, and the launch date was set. Of course, we want paying users (as in monthly membership) as a revenue source. We have expenses where we need to pay the advisors and health experts that we hire to deliver the client services. After all, we did sign-up 200 users for a free trial and now it is important to keep them and convert them to paying clients. So their feedback is crucial. Consider this timeline:

Build: 5 months, Deliver: 1 month, Use: 3 months, Learn: 1 month

We need you as a team leader to recommend a specific course of action to help the team and the business better understand client feedback faster and minimize our T2L if possible.

Outline practical steps you would recommend to your team. Clearly explain with examples how you would go about implementing each recommendation.