topic 1(telephonic conversation):

You are planning to take your grandfather to Global Hospitals in Hyderabad, India for his treatment. Call the hospital authorities and enquire about the Orthopedic doctors available in that hospital and timings of doctors their fees and also enquire about the room availability and rents in that hospital.

topic 2(Topics for Email):

Assume that you are a product manufacturer and received a complaint from your regular customer. The customer has asked for an adjustment for the complaint. Write a reply in which you refuse to grant the customers requested adjustment. Explain your decision courteously and appropriately. Your email should restore goodwill and encourage a strong relationship with the customer. Imagine and use a good name for your company and Decide a decent designation for yourself. Write an imaginary name of a customer. Copy the same to your Production Manager.

Contents Resources Students Learning 1. Describe Meetings' in details. (Discuss the types of meeting, mention Understand the different which type of meeting suits in different scenarios. Explain the minutes forms of oral and written of the meeting and draw its format. If you are invited to attend a meeting Business communication: communication. what steps you will take before and during the meeting) - (Explain in Explanation based on minimum 300 words) Meenakshi Raman, Prakash students' understanding. Singh, Oxford higher education 2. Prepare a telephonic conversation on the topic assigned to you in the prescribed format. (Topic of the telephonic conversation is given against your name in the attached sheet) - Minimum five dialogues from each side. Business communication: Krizan, Merrier, Logan, Williams, seventh edition Understand the different forms of business correspondence. Hypothetical scenarios by course lecturers 3. Write an email on the topic assigned to you in the prescribed format. (Topic of an email is given against your name in the attached sheet)