Topic: Balanced Scorecard (Theories)

55. A primary purpose of a balanced Scorecard is to give a. Managers a way to judge past performance. b. Stockholders a way to judge current performance. c. Managers a way to forecast future performance. d. Stakeholders a way to tie strategy to profitability. 56. In a balanced Scorecard, measurements should be directly linked to a. A. Organizational strategy and values. b. B. The cost management system. C. C. Current organizational profitability. d. D. Activity-based management concepts. 57. Customer measures on the balanced Scorecard should be Internal External Monetary Nonmonetary Yes No No Yes b. No Yes No No Yes No Yes Yes Yes Yes Yes Yes 58. A balanced Scorecard a. Records the variances between budgeted and actual revenues and expenses b. Can be used at multiple organizational levels by redefining the catego measurements. C. Is most concerned with organizational financial solvency and business d. All of the above. categories and iness processes 59. On a balanced Scorecard, which of the following would be most appropriate customer service? a. Rapid time-to-market of new products b. Corporate financial profits c. On-time delivery d. Decrease in reworked products 60. On a balanced Scorecard, which of the following would be most appropriate to measure production process integrity? a. Rapid time-to-market of new products b. Corporate financial profits c. Low employee turnover d. Decrease in reworked products 61. On a balanced Scorecard, which of the following would be most appropriate to measure innovation? a. Rapid time-to-market of new products b. Corporate financial profits C. On-time delivery d Manufacturing cycle efficiency 62. On a balanced Scorecard, which of the following would be most appropriate to measure financial performance? a. Market share b. Customer retention c. Percentage of sales from new products d. Investment in intellectual capital