Topic: Developing and Rebuilding Trust

Please do not use a ChatGPT or other AI.

1. Name and explain three concepts that your team have found most enlightening after learning the topic of Developing and Rebuilding Trust. You need a clear chapter name and explains three concepts clearly and concisely, with at least three references.

2. Provide one idea for applying your newly acquired knowledge about the topic to leading your organization through servant leadership? A chapter provides a well-thought-out application idea for using the acquired knowledge in servant leadership, supported by relevant information.

3. Two questions Raise two questions that the unit leaves you with. chapter raises two thoughtful and relevant questions stemming from the unit's content.

4. Additional Resources List some resources (e.g., websites, videos, podcasts, books, journal articles) for further inquiry into the topic.

Topic information:

Teams have become an increasingly important part of organizational productivity, decision-making, and long-term success. The 20th century was defined by command and control leadership structures, where work was broken down into definable units and organized in an efficient and streamlined way. In this model, workers were seen as replaceable cogs in a large system needed to be managed for efficiency and consistency. The assembly line became the iconic representation of this type of work and people were seen as independent units of a larger system. The assumption of this 20th century model of leadership was that systems and structures would be largely consistent for 10, 20 or even 50 years. The operational 'plant' would be located in a given region and would be constructed on a large scale to be a permanent operational unit that would produce products. In this model, the leader and manager of units was seen as the most important decision-maker. Workers were seen as replaceable parts in a large system. There was no need for teams, no need for collective decision-making, no need for collaboration and empowerment, and no need for conflict management.

The 21st century has fundamentally altered the modern view of work. With significant changes in technology, diversity in the workplace, expansion of knowledge, and globalization, the workplace is no longer a static entity that needs to be managed. Organizations are increasingly dealing with change, response to market trends, new government policies, environmental awareness, technological adaptation, and a diverse, global workforce. In this environment, teams, team decision-making, collaboration, empowerment, and 'change' have become increasingly important.

The team, rather than the individual, has increasingly become the unit of decision-making and change within organizations in the knowledge age. In this environment, emotional intelligence (EI) increasingly replaces traditional intelligence as the unit of greatest value for an organization.

As we begin the process of understanding 21st century teams, we will spend the first unit examining the foundational importance of developing trust and the complex process of rebuilding trust when it is broken. We will look at servant leadership principles in relation to trust building in team situations, and consider how to create team member buy-in through a unified vision and building towards a common purpose.

Topics

This unit is divided into the following topics:

1. Humility and Transparency
2. Servant Leadership: What Does it Mean to Serve Each Other?
3. Building Towards a Common Purpose

Learning Outcomes

When you have completed this unit, you should be able to:

• Describe what team leadership is and why it is important for modern organizations.
• Describe the basic principles of teams, team structures and team processes.
• Explain how to enhance the team culture and organizational environment to achieve positive organizational results.