(Topics for Email):

Assume that you are a product manufacturer and received a complaint from your regular customer. The customer has asked for an adjustment for the complaint. Write a reply in which you refuse to grant the customers requested adjustment. Explain your decision courteously and appropriately. Your email should restore goodwill and encourage a strong relationship with the customer. Imagine and use a good name for your company and Decide a decent designation for yourself. Write an imaginary name of a customer. Copy the same to your Production Manager.

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Write an email on the topic assigned to you in the prescribed format. (Topic of an email is given against your name in the attached sheet)