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Toplam kalite ynetimi (TKY) ile ilgili aadaki ifadelerden hangisi yanltr? A. TKY, mteri iin kalite odakl bir ynetim yntemidir. B. TKY'nin benimsenmesi, organizasyonun tm boyutlarda

Toplam kalite ynetimi (TKY) ile ilgili aadaki ifadelerden hangisi yanltr? A. TKY, mteri iin kalite odakl bir ynetim yntemidir. B. TKY'nin benimsenmesi, organizasyonun tm boyutlarda mkemmel ynetildii anlamna gelir. C. TKY'nin benimsenmesi, mterinin nihai olarak kaliteyi tanmlad anlamna gelir. D. TKY ile yneticiler, kendileri iin neyin nemli olduuna gre irketin performans standartlarn belirler.

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