Toronto Dental Clinic (TDC) serves children under 6 years old. TDC has hired you to improve their Appointment Booking Process. You needed to first understand the Current State before determining a solution with TDC stakeholders.

Developed the Current State models, and as if were individually provided feedback on the submission.

Current State: The Appointment Booking Process has been very time-consuming. The practice consists of one Dentist and one Receptionist. The Receptionist is very busy, so TDC had hired two temporary staff members to help the Receptionist. With three people involved there have been communication issues, and there have also been many mistakes including double booking.

Future State: You are now ready to create Future State Models to review with the project sponsor. The sponsor is the owner of the salon. These Future State Models will then be used to communicate with the developers, then to train the employees, and communicate the new process with parents that book appointments.

The team is proposing a solution to create a robust and consistent appointment booking process. The benefit of this new process includes the elimination of one of the two additional staff and the elimination of the double booking of appointments. The Receptionist will no longer have any work associated with the booking process. The implementation costs will be the development, staff training, and communication to the customers. Below is a summary that will use as a basis to create Future State models for your proposal:

• Parents of clients can make requests for appointments, requests for changes, or requests to cancel appointments. They will do so by using a request form (not automated)
• The staff member will be called: Appt. Clerk
• The hand-written Whiteboard has been replaced an automated schedule
• The Dentist can input schedule details, such as what days the Dentist is available and not available into the automated schedule
• The Dentist and Appt. Clerk can see the status of the schedule and can print out hard copies of the schedule
• The Appt. Clerk can make changes to the automated schedule, and book, change, or cancel appointments
• When an appointment is booked, a confirmation email or confirmation text message is automatically sent to the Parent. The Parent then needs to respond to the message to automatically confirm the booking. If they do not they will lose the booking. This status will be called "open".
• This new appt. booking process is for existing clients only. Manual processes are needed to register new clients
• Appointment reminders will be sent automatically to the Parent by text or email. The Parent then needs to respond by text or email to automatically confirm the appointment booking. If they do not they will lose the booking.This status will be called "open"
• Appt status will include but is not limited to open, booked (unconfirmed) and booked (confirmed).

---------------------------- Question: Flow chart (Future State Process) using swim lanes

1. The flow chart must be traceable to the requirements and aligned with other diagrams.
2. Use at the minimum start, end, process, decision symbols. Suggest using subprocess and datastores.
3. Write one SMART Objective for the Project.

One Page for each, with a Clear Heading & Legend on every page

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